Privacy Policy

Last updated: 1 May 2026

Pivot Counselling and Training ("Pivot", "we", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information we collect

We may collect personal information you provide to us directly, including:

• Name, contact details, and date of birth
• Health information relevant to your care
• Referral, Medicare, NDIS or insurance details
• Records of communications, sessions and appointments

How we use your information

Your information is used to provide counselling and training services, to communicate with you about appointments, to process payments, to comply with our legal and professional obligations, and to improve the quality of our services.

Disclosure

We do not sell your personal information. We may share information with your treating practitioner, your GP or referring clinician (with your consent), or where required or authorised by law.

Storage and security

Records are stored securely in Australia using protected practice-management systems. Access is limited to authorised staff. We retain records for the period required by law.

Your rights

You may request access to or correction of the personal information we hold about you. You may also withdraw consent at any time, subject to legal and professional record-keeping requirements.

Cookies and the website

This website uses minimal cookies to support core functionality. We do not use cookies to identify individual visitors.

Contact

If you have a question or complaint about how we handle your information, please contact us at hello@pivotct.com.au or 0412 156 966. Unresolved complaints can be referred to the Office of the Australian Information Commissioner at oaic.gov.au.